Refund policy
Return and Refund Policy
Last updated: May 15, 2026
At Newcomy, owned by Ayoub Ezzahrioui and Papeechaya Tippara, we want you to be completely satisfied with your purchase.
Company Information
Thailand Office: Ideo Phahol-Chatuchak 1655/2073 Phaholyothin Road, Phayathai Bangkok 10400, Thailand
USA Office: 5830 E 2nd St, Ste 7000 22210, Casper, WY 82609, United States
Return Window
You have 30 days from the date of delivery to request a return. Items must be unused, in original packaging, and in the same condition as received.
How to Initiate a Return
Contact us at one of the addresses above with your order number and reason for return.
Refunds
Once we receive and inspect your return, approved refunds will be processed to your original payment method within 5-10 business days.
Non-Returnable Items
Final sale items, gift cards, and personalized products are not eligible for return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery.
Contact Us
Thailand: Ideo Phahol-Chatuchak 1655/2073 Phaholyothin Road, Phayathai Bangkok 10400, Thailand
USA: 5830 E 2nd St, Ste 7000 22210, Casper, WY 82609, United States