Refund and Cancellation Policy

Last updated: March 2025

At Newcomy, we are committed to delivering high-quality digital services. This policy outlines our approach to refunds and cancellations for services purchased through Newcomy.

1. Service-Based Business

As a service-based business, Newcomy delivers custom, project-specific work tailored to each client's requirements. Due to the nature of these services, all sales are generally considered final once work has commenced.

2. Cancellation Before Work Commences

If you wish to cancel a project before any work has commenced, you may do so by providing written notice to zahri8769@gmail.com. In such cases, any deposit paid may be fully or partially refunded depending on the administrative work already completed.

3. Cancellation After Work Has Commenced

If a project is cancelled after work has commenced, fees will be charged for all work completed up to the cancellation date. These charges will be calculated on a pro-rata basis, based on the agreed project fee. Any remaining balance will be refunded.

4. Refunds for Unsatisfactory Work

If you are dissatisfied with the work delivered, please contact us within 7 days of delivery at zahri8769@gmail.com. We will work to resolve any issues to your satisfaction. If a resolution cannot be reached, a partial or full refund may be considered at our discretion, based on the circumstances and work completed.

5. Ongoing Service Agreements

For monthly retainer or ongoing service agreements, cancellation may be made by providing 30 days written notice. Fees for the current billing period are non-refundable. Fees already paid beyond the notice period will be refunded.

6. Non-Refundable Items

The following are non-refundable:

• Third-party software, platform fees, or tools purchased on your behalf
• Domain registration or hosting fees
• Paid advertising spend deployed on your behalf

7. How to Request a Refund

To request a refund or initiate a cancellation, please email zahri8769@gmail.com with your name, project details, and the reason for your request. We aim to respond within 5 business days.

8. Contact Us

For any questions about this policy, please reach out to:
Newcomy
Email: zahri8769@gmail.com
Phone: +44 7365 618529

Company Information

Newcomy is owned and operated by Ayoub Ezzahrioui and Papeechaya Tippara.

Our Offices

Thailand Office: Ideo Phahol-Chatuchak 1655/2073 Phaholyothin Road, Phayathai Bangkok 10400, Thailand

USA Office: 5830 E 2nd St, Ste 7000 22210, Casper, WY 82609, United States