Refund & Cancellation Policy

Because Newcomy provides custom service engagements rather than physical goods, our refund and cancellation terms differ from a standard retail return policy.

Business identity

NEWCOMY.COM is owned and operated by NEWCOMY LLC.
Owner: AYOUB EZZAHRIOUI
Business mailing address:
5830 E 2nd St PMB 7000
Casper, WY 82609-4308
United States

Deposits and project work

Deposits and payments for project-based work cover strategy, planning, design, development, setup, and management time already committed once work begins. Deposits are non-refundable once work has started. Any paid work not yet started may be refunded if you cancel before that work begins.

Ongoing services and retainers

For ongoing services such as website management, ecommerce operations, or website care plans, you may cancel with 30 days' written notice unless your service agreement states otherwise. You will be billed for the current billing period; no partial-period refunds are issued, but no further charges apply after cancellation takes effect.

Advertising campaigns

Strategic advertising fees cover campaign strategy, setup, creative direction, and management time. Any advertising spend paid to platforms such as Meta, Google, TikTok, or similar providers is non-refundable once spent and remains subject to those platforms' own terms.

Dissatisfaction with deliverables

If you are not satisfied with a deliverable, contact us within 7 days of delivery. We will review the issue and work with you on reasonable revisions according to the applicable proposal or service agreement. Refunds for completed and delivered work are considered case by case.